Dealing with angry customers [motion picture] / Salenger Educational Media.

Contributor(s): Material type: FilmFilmPublication details: Santa Monica, CA : Salenger Educational Media, 1982.Description: 1 film reel (16 min.) : sd., col. ; 16 mm. + 1 leader's guide + 5 workbooksSubject(s): LOC classification:
  • HF5415.5
Summary: Shows how to deal with angry customers by first dealing with the person's feelings and then by finding a solution to the customer's problem.
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Intended audience: College students, adults, and sales personnel.

Shows how to deal with angry customers by first dealing with the person's feelings and then by finding a solution to the customer's problem.

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