Dealing with angry customers (Record no. 195)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01155ngm a22003131 4500 |
| 001 - CONTROL NUMBER | |
| control field | 996230200102311 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260227104059.0 |
| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | mrucaaad |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 820708s1982 cau016 e 0mleng c |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 82700472 /F |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (TU)000623020UTK01 |
| 035 9# - SYSTEM CONTROL NUMBER | |
| System control number | 655322 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)09042697 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | Salenger Educational Media |
| Transcribing agency | DLC |
| Modifying agency | TKN |
| 049 ## - LOCAL HOLDINGS (OCLC) | |
| Holding library | TKNk |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | HF5415.5 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) | .D4 |
| 099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC) | |
| Classification number | HF5415.5.D4 |
| 245 00 - TITLE STATEMENT | |
| Title | Dealing with angry customers |
| Medium | [motion picture] / |
| Statement of responsibility, etc. | Salenger Educational Media. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Santa Monica, CA : |
| Name of publisher, distributor, etc. | Salenger Educational Media, |
| Date of publication, distribution, etc. | 1982. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 film reel (16 min.) : |
| Other physical details | sd., col. ; |
| Dimensions | 16 mm. + |
| Accompanying material | 1 leader's guide + 5 workbooks. |
| 500 ## - GENERAL NOTE | |
| General note | Title from data sheet. |
| 500 ## - GENERAL NOTE | |
| General note | Intended audience: College students, adults, and sales personnel. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Shows how to deal with angry customers by first dealing with the person's feelings and then by finding a solution to the customer's problem. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer complaints. |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Salenger Educational Media (Firm) |
| 966 ## - | |
| -- | primo |
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