| 000 | 01155ngm a22003131 4500 | ||
|---|---|---|---|
| 001 | 996230200102311 | ||
| 005 | 20260227104059.0 | ||
| 007 | mrucaaad | ||
| 008 | 820708s1982 cau016 e 0mleng c | ||
| 010 | _a82700472 /F | ||
| 035 | _a(TU)000623020UTK01 | ||
| 035 | 9 | _a655322 | |
| 035 | _a(OCoLC)09042697 | ||
| 040 |
_aSalenger Educational Media _cDLC _dTKN |
||
| 049 | _aTKNk | ||
| 050 | _aHF5415.5 | ||
| 090 |
_aHF5415.5 _b.D4 |
||
| 099 | _aHF5415.5.D4 | ||
| 245 | 0 | 0 |
_aDealing with angry customers _h[motion picture] / _cSalenger Educational Media. |
| 260 |
_aSanta Monica, CA : _bSalenger Educational Media, _c1982. |
||
| 300 |
_a1 film reel (16 min.) : _bsd., col. ; _c16 mm. + _e1 leader's guide + 5 workbooks. |
||
| 500 | _aTitle from data sheet. | ||
| 500 | _aIntended audience: College students, adults, and sales personnel. | ||
| 520 | _aShows how to deal with angry customers by first dealing with the person's feelings and then by finding a solution to the customer's problem. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aConsumer complaints. | |
| 710 | 2 | _aSalenger Educational Media (Firm) | |
| 966 | _aprimo | ||
| 999 |
_c195 _d195 |
||