TY  - ADVS
ED  - Salenger Educational Media (Firm)
TI  - Dealing with angry customers
AV  - HF5415.5 
PY  - 1982///
CY  - Santa Monica, CA
PB  - Salenger Educational Media
KW  - Customer services
KW  - Consumer complaints
N1  - Title from data sheet; Intended audience: College students, adults, and sales personnel
N2  - Shows how to deal with angry customers by first dealing with the person's feelings and then by finding a solution to the customer's problem
ER  -