Dealing with angry customers
Salenger Educational Media (Firm)
moving image
motion picture
cau
Santa Monica, CA
Salenger Educational Media
1982
monographic
eng
1 film reel (16 min.) : sd., col. ; 16 mm. + 1 leader's guide + 5 workbooks.
Shows how to deal with angry customers by first dealing with the person's feelings and then by finding a solution to the customer's problem.
adult
Salenger Educational Media.
Title from data sheet.
Intended audience: College students, adults, and sales personnel.
Customer services
Consumer complaints
HF5415.5
82700472 /F
Salenger Educational Media
820708
20260227104059.0
996230200102311