01155ngm a22003131 4500 996230200102311 20260227104059.0 mrucaaad 820708s1982 cau016 e 0mleng c 82700472 /F (TU)000623020UTK01 655322 (OCoLC)09042697 Salenger Educational Media DLC TKN TKNk HF5415.5 HF5415.5 .D4 HF5415.5.D4 Dealing with angry customers [motion picture] / Salenger Educational Media. Santa Monica, CA : Salenger Educational Media, 1982. 1 film reel (16 min.) : sd., col. ; 16 mm. + 1 leader's guide + 5 workbooks. Title from data sheet. Intended audience: College students, adults, and sales personnel. Shows how to deal with angry customers by first dealing with the person's feelings and then by finding a solution to the customer's problem. Customer services. Consumer complaints. Salenger Educational Media (Firm) primo 195 195