Dealing with angry customers  [motion picture] / 
Salenger Educational Media. 
 - Santa Monica, CA :  Salenger Educational Media,  1982. 
 - 1 film reel (16 min.) :  sd., col. ;  16 mm. +  1 leader's guide + 5 workbooks. 
<br/><br/> Title from data sheet.  Intended audience: College students, adults, and sales personnel. 
<br/><br/> Shows how to deal with angry customers by first dealing with the person's feelings and then by finding a solution to the customer's problem. 
<br/><br/><label>LCCN: </label>82700472 /F 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Consumer complaints.
<br/><br/><label>LC Class. No.: </label>HF5415.5